Frequently Asked Questions (FAQ)
Below are answers to some of the most common questions about shopping with Kanso Living.
If you need further assistance, our support team is always here to help.
Orders
How do I place an order?
Browse our collections, select your desired product, and click “Add to Cart.”
Then proceed to checkout and complete your purchase using our secure payment system.
Can I modify or cancel my order?
Orders can be modified or canceled before they enter processing. Once processing has begun, changes may no longer be possible.
If you need to make changes, please contact us as soon as possible at:
📧 support@kansolivingllc.com
Shipping
Where do you ship from?
Orders are processed through our fulfillment network and shipped via our logistics partners to customers within the United States.
How long does shipping take?
Order cut-off time: 2:00 PM CST
Processing time: 1–2 business days
Shipping time: 4–8 business days
Total delivery time: 5–10 business days
Delivery times may vary depending on location and external factors.
How much does shipping cost?
We offer free standard shipping within the United States.
Any applicable fees will be clearly displayed at checkout before payment.
Do you provide order tracking?
Yes. Once your order is shipped, you will receive a tracking number via email.
All orders include tracking for full delivery visibility.
Do you ship internationally?
Currently, we only ship within the United States.
Returns & Refunds
What is your return policy?
We accept returns in accordance with our official Return & Refund Policy.
When am I eligible for a return or refund?
Returns may be accepted if:
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The item is defective or damaged upon arrival
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The wrong item was received
Please contact us within 30 days of delivery.
Can I return an item if I change my mind?
We may accept returns for change-of-mind requests.
In such cases, the customer is responsible for return shipping costs.
Original shipping fees (if any) are non-refundable.
What condition must the item be in?
To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, and in its original packaging.
Items that show signs of use, damage not due to our error, or are missing original packaging may not be eligible for a refund.
Do you offer exchanges?
We do not offer direct exchanges. Customers may return eligible items and place a new order.
Who pays for return shipping?
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If the issue is due to a defective, damaged, or incorrect item, we cover the return shipping cost
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For other cases (such as change of mind), the customer is responsible for return shipping
Are there any restocking fees?
No. We do not charge any restocking fees for approved returns.
How do I request a return?
Please email us at:
📧 support@kansolivingllc.com
Include:
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Your order number
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A description of the issue
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Supporting photos (if applicable)
All returns must be requested and approved in advance and sent by mail following the instructions provided by our support team.
How long does it take to receive a refund?
Once we receive and inspect your return, we will process your refund within 5–7 business days.
Refunds will be issued to your original payment method. Please note that your bank or payment provider may require additional time to complete the transaction.
Payments
Is my payment secure?
Yes. All payments are processed through a secure, SSL-encrypted checkout system to protect your personal and payment information.
We do not store full credit card details on our servers.
Contact & Support
How can I contact customer support?
📧 support@kansolivingllc.com
📞 +1 513-715-6123
What are your business hours?
Monday – Friday: 9:00 AM – 5:00 PM (CST)
Important Note
This FAQ is provided for general guidance.
For full details, please refer to our official Shipping Policy and Return & Refund Policy.
Kanso Living LLC
117 S Lexington St Ste 100
Harrisonville, MO 64701
United States